Refund policy

At Ain Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

  • You have 14 days from the date you received your item to request a return.

  • Items must be unused, in original condition, and in original packaging.

  • Proof of purchase (order number or receipt) is required.

Non-Returnable Items

  • Gift cards

  • Personalized or custom-made items

  • Items marked as final sale

  • Used or damaged items not due to our error

Refunds

  • Once we receive and inspect your returned item, we will notify you.

  • If approved, your refund will be processed to your original payment method.

  • Refunds may take 5–10 business days to appear, depending on your bank or payment provider.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Shipping costs are non-refundable.

Damaged or Incorrect Items

If you receive a damaged or wrong item, contact us within 7 days of delivery with photos, and we will resolve the issue.